Terms & Conditions - Sin Kang TCM

Terms of Service

The terms and conditions contained herein shall govern the relationship between the Customer and Sin Kang TCM Clinic, relating to the service and products provided by the Company and all relevant aspects that arise during the period of services provided within the outlets and/or with contract agreement between the patient and the clinic.

PATIENT'S OBLIGATIONS

The Customer shall provide the Company with full cooperation and such information concerning the Indemnity declaration form, health conditions, allergies and agreed to accept after treatment effect which may occurred. The customers’ health conditions and all related records and such other information and cooperation which the Company may deem necessary and may reasonably request, in order to enable the Company to perform the Services. Critical health information shall be disclosed voluntarily by Customer and the Company will not be liable for any damages occurring due to such omissions.

The Customer shall clarify the cause and after effect of treatments as advised and provided by Sin Kang TCM before proceeding with any treatment.

The Customer shall remove all items and articles of value and of importance during the term of services and store in areas designated by the Company to avoid any subsequent dispute arising from the loss or misplacement of such items or articles. The Company shall not be liable for any loss or misplacement of any such items and articles.

NOTICE FOR INSURANCE CLAIMS

For all who requires insurance claim it is compulsory to consult a physician beforehand and follow the physician's instructions for respective treatments.

Special Consultation with issued diagnosis will be charged at $32.

Without a consultation and diagnosis, the issued receipt may be rejected and we are not liable under such case.

Re-issuance of lost receipt will be charged a processing fee of $20

The physician has the final decision to cancel or refuse to assist any insurance claims if deemed inappropriate.

EXCLUSION AND LIMITED LIABILITY

Please note that all TCM and wellness treatment aims to provide improvement to your current health issue(s), and the outcome of treatment is subjective. Results may vary between individuals.

All products used or to be used in the Company’s services have no known side effects but in the unlikely event of skin irritation due to your own allergies/sensitive skin, or appearance of redness or bruises due to the customers’ own physical body constitutions, the Company will not be held responsible.

The Customer understands that methods of treatment may include, but are not limited to: acupuncture, moxibustation, cupping, electrical stimulation, Tui-Na (Chinese massage), Chinese herbal medicine, and nutritional counseling. The Customer understands that the herbs may need to be prepared and the teas consumed according to the instructions provided orally and in writing. The herbs may have an unpleasant smell or taste due to their medicinal nature.

The Customer has been informed that acupuncture is a generally safe method of treatment, but that it may have some side effects including: bruising, numbness or tingling near the needle sites that may last a few days and dizziness or fainting. Burns and /or scarring are a potential risk of moxibustation and cupping, or when treatment involves the use of heat lamps. Bruising is a common side effect of Cupping and Tuina. Osteopathy adjustment may cause dizziness or discomfort during the treatments and immediately after but will subside within a few days.

The Customer understands that while this document describes the major risks of treatment, other side effects and risks may occur. The herbs and nutritional supplements (which are from plant, animal and mineral sources) that have been recommended are traditionally considered safe in the practice of Chinese medicine, although some may be toxic in large doses. The Customer understands that some herbs may be inappropriate during pregnancy. Some possible side effects of taking herbs are nausea, gas, stomach ache, vomiting, headache, diarrhea, rashes, hives, and tingling of the tongue. The Customer will notify a clinical staff member who is caring for her if she is or becomes pregnant.

The Customer does not expect the clinical staff to be able to anticipate and explain all possible risks and complications of treatment, and I wish to rely on the clinical staff to exercise judgment during the course of treatment which the clinical staff thinks at the time, based upon the facts then known is in my best interest. The Customer understands that results are not guaranteed.

PAYMENT METHODS AVAILABLE AT SIN KANG TCM CLINIC PTE LTD

We accept cash, PayNow, NETS, Credit Card (Visa & Mastercard), GrabPay, and ShopeePay.

REFUND & EXCHANGE POLICY

Refund policy for termination of packages will incur an 8% administration fee will be administered for all unconsumed services. The refund amount will be the prepaid amount with ala carte price of consumed treatment(s) and the administration fee deducted.

The above condition applies only to cancellation of package after the cooling-off period and the business does not allow any refund after the cooling-off period if not due to medical ground or overseas relocation.

All products sold can be exchanged or refunded within 7 days in original condition and with proof of purchase (receipt). Any used or opened consumables (including medication, food products or personal items) will not be able to be exchanged or refunded.

For Pre-payment Products

In the event of a package refund due to relocation or medical conditions, please email your request to ask@sinkangtcm.com.sg. You will be required to furnish any supporting documents for your cause and are subject to the following conditions:

A nominal cancellation charge of S$30 will be imposed for all refund

Customer may exchange unutilized treatment sessions with in-house products (excluding medication).

Individually listed prices will be calculated for discontinuation or cancellation of service/treatment packages and any complimentary products/treatments will be charged accordingly should you have been given additional package price reductions instead of paying the individually listed prices.

Please note that the Company will be entitled to charge a reasonable bank charges (including cheque issuance fee) as well as postage fee for any refund. The sum will be deducted from the amount refunded.

Package Validity

Packages purchased are valid for 12 months from date of purchase.

DATA AND INFORMATION SECURITY

All Customers’ particulars obtained are solely for completing sales transactions, consultation, and treatment. We will seek consent from Customers to obtain consent separately from the customer if the customer's particulars are to be used for purpose other than completing sales transactions, consultation, and treatment.

For package holders in an ongoing relationship with the Company, personal data may be collected and used for future marketing activities. If you do not wish to receive further marketing and promotional materials and information from us, you may opt-out by writing in to ask@sinkangtcm.com.sg. Your request of withdrawal will take effect within 30 days from our received date.

Terms & Conditions are subject to changes and Sin Kang TCM Clinic reserves the right to change the T&C without any prior notice.

Last Update: 17/05/2021

Insurance Claim on Treatments 保险报销

For all who is seeking treatments with insurance claim it is compulsory and required to consult a physician beforehand and follow the physician's instructions for respective treatments. Special consultation with issued Diagnosis will be the required and default for treatments seeking insurance claim. Please request for the consultation from our clinic reception on your own accord.

Special Consultation with issued diagnosis is charged at $32

Without a consultation and diagnosis, the issued receipt may be rejected and we are not liable under such case. We are also unable to backdate any medical documents and will only be able to provide medical clarification through the form of medical report subsequently.

Re-issuance of lost receipt will be charged a processing fee of $20

The physician has the final decision to cancel or refuse to assist any insurance claims if deemed inappropriate.

对于所有寻求保险报销治疗的人，必须事先咨询医生并按照医生的指示进行相应的治疗。通常我们是建议病患选择 Special Consultation with issued Diagnosis 因为大部分保险公司都需要这些文件。

Special Consultation with issued diagnosis 的费用为 $32

未经咨询和诊断，报销可能会被拒绝，在这种情况下，我们不承担任何责任。我们也无法追溯任何医疗文件的日期，并且只能随后通过医疗报告的形式提供医疗澄清。

重新签发丢失的收据将收取 $ 20的手续费

如果认为不合适，医师有权最终决定取消或拒绝协助任何保险索赔。

Terms of Use

OVERVIEW

This website is operated by Sin Kang TCM. Throughout the site, the terms “we”, “us” and “our” refer to Sin Kang TCM. Sin Kang TCM offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WordPress Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Any content provided on this website is for informational and educational purposes only, and is not intended to provide medical advice or take the place of medical advice or treatment from a personal physician. All viewers of this content, especially those taking prescription or over-the-counter medications, should consult their physicians before beginning any nutrition, supplement or lifestyle program and are advised to consult their doctors or qualified health professionals regarding specific health questions. All entities related to Sin Kang TCM Clinic take no responsibility for possible health consequences that may arise as a result of the application of the information contained in this content.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

By making a purchase or booking from our website, you consent to opt in to and receive order updates & marketing materials.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Sin Kang TCM, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Sin Kang TCM and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at ask@sinkangtcm.com.sg

Terms of Store

This document (together with the documents referred to in it) sets out the terms and conditions on which we supply any of the products ("Products") listed on our virtual retail stores ("our stores") on any third party social media or messaging and chat platforms including where applicable, platforms such as WhatsApp, Line, WeChat, Kakao, Facebook, and Instagram (each, a “Platform”, and collectively the “Platforms”) to you. Please read these terms and conditions carefully before ordering any Products from our stores. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

When using our stores, you may from time to time be redirected to our website to purchase Products. Please note that the terms and conditions for the website will apply to your visit and any such purchase of Products on our website.

WHERE YOU LIVE AND YOUR STATUS

Our site is intended for use by people residing in Singapore.

By placing an order through our stores, you warrant that:

you are legally capable of entering into binding contracts; and,
you are at least 18 years old;

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

Your order on the stores constitutes an offer to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you, either by (a) sending you an e-mail that confirms that the Product has been dispatched, or (b) sending you a message on the relevant Platform that confirms that the Product has been dispatched (“the Dispatch Confirmation”). The contract for sale and purchase of the Product between us (“Contract”) will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

We reserve the right to refuse any order you place at our sole discretion.

OUR STATUS

We may provide links and content on our stores to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from companies to whose website we have provided a link on our stores will be of satisfactory quality, and any such warranties are disclaimed by us to the maximum extent permissible by law. This disclaimer does not affect your statutory rights against the third party seller.

DELIVERY

Your order will normally be delivered in 5 - 7 working days after your order has been shipped out. In any event, the order will be fulfilled within 30 days of the date of the Dispatch Confirmation unless there are exceptional circumstances.

Delivery shall always be made to the address as provided by you to us on the relevant Platform for such delivery.

Current delivery charges will be displayed at the checkout and included in your total order amount.

We will either email you or send you a message on the relevant Platform after the order has been dispatched.

RISK AND TITLE

The Products will be at your risk from the time of delivery. Please note that you will need someone to sign for and accept delivery of the Products.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

PRICE AND PAYMENT

The price of any Products will be as quoted on our stores from time to time, except in cases of obvious error. These prices include applicable taxes.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our stores contain a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our stores may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our stores, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We will charge your credit card when you place an order. If at time of dispatch any item(s) is out of stock, we will refund the amount to your credit card accordingly within 28 business days.

CANCELLING AN ORDER BEFORE DISPATCH

If you change your mind after placing an order for Products, you can cancel it or, where it consists of a number of Products, any part of an order, any time before we send you the Dispatch Confirmation. No charges will be incurred. Please contact us by messaging us on the relevant Platform and give us your name, address, and order number to cancel your order.

OUR EXCHANGE POLICY

We are committed to making your shopping experience a success and trusts that you will be happy with your purchase. However, if the product is faulty or significantly different to that described, we are happy to provide you with an exchange. Please follow the steps outlined below.

If the online order that you have received arrived faulty, please email us at products@sinkangtcm.com.sg with your order number, within 7 days after you have received the product. We will advise you on the next steps.

Refunds or exchanges due to a change of mind are not allowed.

OUR LIABILITY

We warrant to you that any Product purchased from us through our stores are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

COMMUNICATIONS WITH US THROUGH THE STORE

Any communication sent by you to us via the, including, but not limited to, any data, questions or answers, voice recordings, video recordings, images, comments, suggestions, materials or the like (“Communications”) are governed by these terms and conditions. You may not send us Communications that are illegal, defamatory, obscene, offensive, hateful, inflammatory, sexually explicit, discriminatory, infringing any copyright, database right, design, trade mark, deceitful, in breach of any legal duty, or is threatening, misrepresents your identity, promotes violence or illegal activity or gives the impression that it emanates from us.

PRIVACY

We collect personal information in order to process your order and may, for this purpose, disclose such information to third parties, including, but not limited to, our service providers. Your purchase of the Products is conditional on providing this information.

WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our stores, you accept that communication with us will be mainly electronic. We will contact you including (a) by e-mail, (b) by providing you with information by posting notices on our website, or (c) through the relevant Platform where you access our stores or (d) by telephone or chat messaging. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

NOTICES

All notices given by you to us must be given to us at our registered office, set out above. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in the paragraph titled “Written Communications” above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail or message is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee, and in the case of a message, that such message was sent to your messaging or chat account or telephone number.

TRANSFER OF RIGHTS AND OBLIGATIONS

The Contract is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:

strikes, lock-outs or other industrial action;
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster;
impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
impossibility of the use of public or private telecommunications networks;
the acts, decrees, legislation, regulations, or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

WAIVER

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

Waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the paragraph titled “Notices” above.

SEVERABILITY

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

ENTIRE AGREEMENT

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

Nothing in these terms and conditions limits, excludes or modifies or purports to limit, exclude or modify any statutory consumer guarantees or any implied condition or warranty the exclusion of which from these terms and conditions would contravene any statute or cause any part of these terms and conditions to be void (“Non-Excludable Guarantees”). Subject to the limitations in the preceding sentence, we each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

These terms and conditions were posted on 17 May 2021.

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods or changes in relevant laws and regulatory requirements and changes in our system's capabilities.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

NO THIRD PARTY RIGHTS

These terms and conditions are intended to bind you and us as to each other and are not intended to and do not create rights in any other person or confer upon any other person any benefits, rights or remedies, and no person is or is intended to be a third party beneficiary of any of the provisions of these terms and conditions.

LAW AND JURISDICTION

Contracts will be governed by the law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of Singapore.

​Terms of Service