Sin Kang TCM is insurance compatible with all insurance as long as you are under coverage for TCM. It will be great if you clarify with your insurance provider on the exact terms and conditions such as any cap or restrictions on your TCM coverage. Our policy for insurance claims is that all patients have to go through consultation and an issued diagnosis/memo is required. Do note to declare your requirements prior to the treatment as we can’t backdate the diagnosis.

You will need to schedule a Special Consultation  with our physician in most cases when you want to treat your injuries and file an insurance claim. This will provide you with an Issued Diagnosis that you can use to file an insurance claim. If a re-consultation is required, please contact to us.

只要您在中医承保范围内，Sin Kang TCM 就可以与所有保险兼容。我们建议您与保险提供者了解确切的条款和条件（例如对您的中医承保额度有任何限制或条件）进行确认。我们的保险理赔政策是所有患者都必须经过医师看诊，并建议您在就诊当中和医师索取诊断证明。我们将不可以 回溯 任何诊断备证明。

Tuina and other treatments (excluding acupuncture) are for wellness purposes and do not come with diagnosis and Diagnosis/memo can only be completed and endorsed by our resident physician. If there was no consultation prior to the treatment, we are unable to issue any diagnosis or memos for TCM treatments.

Please note that you will require a consultation with one of our registered physicians prior to your treatment to receive diagnosis.

You may check with your company/ insurance company what are the necessary documents for future claim purposes.

我们诊所所有的诊断证明或者备忘录都是必须经过我们的中医师诊疗的，推拿或其他以保健为目的中医治疗（除了针灸）是不会开诊断证明的。所以如果您没有经过我们医师的看诊，我们是不会开任何医疗证明。

如果您想获得诊断证明请在治疗前先向我们的医师看诊。

您可以先向您的保险公司询问需要任何相关文件来索取保险赔偿。

We are unable to backdate any medical documents and will only be able to provide medical clarification in the form of a medical report subsequently.

If there was no consultation prior to the treatment, we are unable to issue any backdated diagnosis or memos for TCM treatments.

It is not MOH compliant for any TCM Practitioner to write any diagnosis for customers that did not undergo any consultation with our physicians. It is not compliant for us to provide an invoice to include diagnosis, prices and signature too.

所有中医从业者在没有经过医师诊断的情况下是不能给出诊断证明，这不符合MOH的规定。我们也没有办法在提供的发票上，写下诊断，价格和签名。

We’re sorry to hear that you wish to discontinue your package. If it is due to our service standards not meeting your expectations, do write in to us to tell us more. Please note that our clinic’s terms and conditions do not allow for a package cancellation under normal circumstances unless due to medical conditions or relocation. This was stipulated within the T&C presented for your agreement during every visit In the event of any cancellation or discontinuation of services: 1) Individual menu prices will be imposed on all previous treatment sessions and the balance will be refunded. 2) A nominal cancellation charge will be applicable, please contact to us for more detaails.