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Frequently Asked Questions (FAQ)

Other FAQs

  • Do you provide free shipping?

    We are happy to announce that we provide free shipping options for local deliveries in Singapore for orders with a minimum value of SGD65 (before shipping and tax charges).

     

     

     

  • General FAQ

  • Is TCM Safe?

    Yes, there is a growing body of reliable evidence demonstrating that acupuncture and TCM are safe and helpful for the treatment of a variety of ailments. Many people believe TCM is fully safe and has no negative effects because of its comprehensive approach to therapy and prevention. However, while this is natural, it is not always the case. It may cause more harm than good if not utilized properly or performed by a registered TCM clinic in Singapore.

    Do alert your physician if you may be pregnant as there are some treatments deemed unsuitable for pregnant patients.

  • How can acupuncture help with weight loss?

    Acupuncture can aid weight reduction by controlling hormone production, increasing metabolism, improving digestion, lowering inflammation, suppressing hunger, reducing water retention, and optimizing other biological systems linked to obesity and weight loss.

  • Does acupuncture make you look younger?

    The muscles in your face progressively lose tone as you get older, resulting in the drooping, deep wrinkling, and fatigued appearance that comes with it. Acupuncture promotes muscular action, which causes the face to lift, giving it a healthier, more invigorated, and young appearance.

  • Q: Do I need to make an appointment to see a physician/therapist? 我需要预约看医生吗

    To consult our TCM physicians or therapists, appointments are compulsory. Kindly contact the branch directly to book your appointment. You may walk-in but kindly note that it will be subjected to availability of therapists and that priority will be given to customers with appointments.

    在我们的中医诊所咨询我们的中医师,不需要预约。

    要咨询我们的治疗师,请直接联系我们的分行进行预约。您也能直接到诊所进行咨询,但我们会优先安排有预约的病人进行治疗。

  • Q: Can I receive CHAS or Pioneer Generation subsidies at Sin Kang TCM? 我可以在 张玲中医 获得 CHAS 补贴吗?

    Unfortunately, private TCM institutions like Sin Kang TCM are not part of the CHAS scheme and are not applicable for government subsidies at the moment.

    张玲中医属于私人的中医机构,并不属于 CHAS 计划的一部分,目前不适用于政府补贴。

  • What are the payment methods at Sin Kang TCM? 张玲中医 有哪些付款方式?

    We accept Cash, NETS, Credit Card, Paylah!, PayNow, GrabPay and ShopeePay.

    我们接受现金、NETS、信用卡、Paylah、PayNow 和 Shopee Pay。

  • Should I see a physician or a therapist? What's the difference? 我应该去看医生还是治疗师? 有什么不同?

    Generally, if you’re unsure of the exact condition of your body, we recommend you to see and consult a physician to recommend the best solution.

    一般来说,如果您不确定自己身体的确切状况,我们建议您去看医生并咨询医生以推荐最佳治疗方案。

  • Q: Can I request for a consultation/treatment session with a specific physician/therapist? 我可以要求与特定的医师/治疗师进行咨询/治疗吗?

    Yes, free feel to request for your preferred physician/therapist when booking your appointment. You can view our physicians and therapists profile from here.

    是的,您可以在预约时向我们要求您理想的医生/治疗师。 您可以从这里查看我们的医生和治疗师简介。

  • Q: Can I receive both TCM and Western treatments at the same time? 我可以同时接收中医和西医治疗吗?

    Most of the time, both treatments do not conflict. The basis of TCM is in providing a holistic approach to managing problems (eg. pains) and strengthening the body. It is considered natural and holistic because it works with the body’s healing processes. Integrating both TCM and western medicine can usually help improve the efficacy of treatment. Do consult the physician about your condition and gather professional advice from there.

    大多数时候,两种治疗方法并不冲突。 中医的基础是提供一种整体方法来解决问题(例如疼痛)和强身健体。 它被认为是自然和整体的,因为它与身体的愈合过程同时进行。 中西医结合通常有助于提高治疗效果。 请务必就您的病情咨询医生以获得专业建议。

  • Q: Do our TCM Physicians only speak Chinese? 我们的中医师只会说中文吗?

    Our TCM Physicians are all billingual and can converse in English so not to worry! Having a good command of Mandarin might be helpful as TCM is an ancient art that originated in China and some concepts may be difficult to translate into other languages.

    我们的中医师都是双语的,可以用英语交谈,所以不用担心!精通中文可能会有所帮助,因为中医是一门起源于中国的古老艺术,有些概念可能难以翻译成其他语言。

  • Q: Why do I need to provide my personal information? 为什么我需要提供我的个人信息?

    According to the Ethical Codes and Guidelines for TCM Practitioners Section 4.1.2, TCM practitioners are required to keep proper and accurate medical records to ensure proper aftercare and service for their patients, which includes patient particulars for accurate identification. TCM clinics are also included under healthcare providers who are allowed to collect patients’ NRIC for the provision of medical services under the PDPA.

    根据中医执业者道德守则和指南第 4.1.2 节,中医执业者必须保留适当和准确的医疗记录,以确保为患者提供适当的善后护理和服务,其中包括准确识别患者的详细信息。中医诊所也包括在医疗保健提供者之下,他们被允许收集患者的身份证,以根据 PDPA 提供医疗服务。

  • Q: Can Sin Kang deliver my herbal medication to me? 张玲中医可以把我的草药寄给我吗?

    Yes, if you wish to repeat your herbal medication, you may fill up the online medication delivery request form (kindly note that prescription is subjected to approval by your attending physician). There will be a delivery fee of $10.70 (incl. GST). Delivery orders will require 3-7 days processing time.

    是的,如果您想重复服用草药,您可以填写在线药物递送申请表(请注意,处方须经您的主治医生批准)。 将收取 10.70 的送货费(包括消费税)。 交货订单将需要 3-7 天的处理时间。

  • Q: Do your physicians do house/hospital visits? 您的医生会进行家庭/医院访问吗?

    We do not have house/hospital visits at the moment. If you do require a house/hospital visit, do email us at ask@sinkangtcm.com.sg, and we will evaluate on a case by case basis.

    我们目前没有家庭/医院访问。

  • Q: How can TCM help BOOST the Immunity System? 中医如何帮助增强免疫力?

    TCM can help improve the immune system by using a thin needle to stimulate acupoints together with Chinese Herbs if necessary, have great success at helping immunity by regulating energetic imbalances in your body and stimulating body circulation to bring your body back into good health.

    中医可以通过用细针刺激穴位,必要时配合中药来帮助提高免疫系统,通过调节体内能量失衡和刺激身体循环,使身体恢复健康,在帮助免疫方面取得了显著的疗效。

  • Q: Can I return herbal medication? 我可以退还草药吗?

    As each herbal prescription is customised according to the individual’s body constitution and medical condition, we will not be able to accept any returns/refund of herbal medication.

    由于每个草药处方都是根据个人体质和健康状况定制的,我们将无法接受任何草药药物的退货/退款。

  • Q: Do you do osteopathy? How does it work? Can I try it? 你们有做正骨吗?怎么的弄呢?我可以试吗?

    Yes, we have quite a few therapists specialising in osteopathy treatments. Chinese osteopathy program helps to realign the body part misalignment through stretching, massaging and moving the musculoskeletal system. It is similar to both chiropractic and physiotherapy but in a less invasive and gradual manner. We can arrange for a session for you to trial the effects and the practitioner will be able to advise on your treatment plan.

    是的,我们有很多专门从事整骨疗法的医生和治疗师。中医正骨疗法计划通过拉伸,按摩和移动肌肉骨骼系统来帮助重新调整身体部位的失准。它与按摩疗法和物理疗法相似,但侵入性较低而且会循序渐进。我们可以为您安排一个治疗来试用这些效果,医生将能够就您的治疗计划提供建议。

    [请帮病人与指定的医生/治疗师预约,不要随机分配给医护人员]

  • Q: Do you do slimming? How does it work? 你们有做减肥吗?怎么的减呢?

    Yes, we have quite a few physicians and therapists specialising in slimming treatments. TCM slimming program helps to rebalance the body to the optimum state and increase the individual metabolism. We use a combination of acupuncture, tuina, cupping, moxibustion and some machine to help reduce water retention, effect fat burning and restore your natural constitution. The exact combination of treatments will be prescribed by our physician so do book a consultation with us to find out more.

    是的,我们有很多专门从事减肥疗法的医师和治疗师。中医减肥宗旨在于增加新陈代谢,使身体重新平衡至最佳状态。通常结合使用针灸,推拿,拔罐,艾灸和一些机器来帮助减少水分滞留,促进脂肪燃烧并恢复您的最自然体质。确切的治疗组合将由我们的医生[或如果不想让看病的就推荐治疗师]规定,我们是否可以在本周[周一]确定预约?

    [请帮病人与指定的医生/治疗师预约,不要随机分配给医护人员]

  • Q: How much does your treatment costs? How long does it take? 您的治疗费用是多少?多久时间?

    In general, our treatment prices range from $30 – $150 depending on your condition and takes 30 min to 1.5 hours.

    一般来说,根据您的病情,我们的治疗价格从30到150元不等,大约需要30分钟到1.5小时。

  • Q: My leg/arm/hand/head is sprained/twisted/hurts etc, what treatment should I do? 我的腿/手臂/手/头扭伤/扭曲/受伤等,该怎么办?

    We will be glad to help you book an appointment with our TCM physicians and he/she will be able to assess your condition. TCM treatments are generally holistic in nature and customised individually based on TCM theory. Therefore, the exact treatments are prescribed by our trained practitioners to suit your most recent body conditions. We cannot advise on the exact treatments until you are examined by the physician.

    我们可以帮助您与我们的中医师预约,他/她将能够评估您的病情。中医治疗注重的是身体整体的调和,并且是更具病人状况单独定制的。因此,我们训练有素的医生会根据您的最新身体状况开出确切的治疗方案。

  • Are you MOH registered? 你们有在卫生部注册吗?

    Yes, all Resident Physicians at Sin Kang TCM are registered with the Traditional Chinese Medicine Practitioners’ Board (TCMPB) under MOH.

    SIN KANG TCM 注册于 MOH (卫生部) 下的 TCMPB (中医委员会)。

  • I would like to claim insurance for my treatment, how can I do it? 我想为我的治疗申请保险,我该怎么办?

    Sin Kang TCM is insurance compatible with all insurance as long as you are under coverage for TCM. It will be great if you clarify with your insurance provider on the exact terms and conditions such as any cap or restrictions on your tcm coverage. Our policy for insurance claims is that all patients have to go through consultation and an issued diagnosis/memo is required. Do note to declare your requirements prior to the treatment as we can’t backdate the diagnosis.

    只要您在中医承保范围内,Sin Kang TCM 就可以与所有保险兼容。我们建议您与保险提供者了解确切的条款和条件(例如对您的中医承保额度有任何限制或条件)进行确认。我们的保险理赔政策是所有患者都必须经过医师看诊,并建议您在就诊当中和医师索取诊断证明。我们将不可以 回溯 任何诊断备证明。

  • Can you treat sprains? 如果我扭伤了怎么办?

    You may need Tuina or Acupuncture depending on your condition. If you’re unsure of your condition, we recommend you to see a physician first before proceeding to any treatment.

    根据您的情况,您可能需要推拿或针灸。 如果您不确定自己的病情,我们建议您在进行任何治疗之前先去看医生。

  • Q: Are all physicians and therapists at SKTCM certified? 张玲中医 的所有医生都经过认证吗?

    Yes, all physicians are certified. You can view their qualifications and certificates at our clinic or at our website here.

    All TCM physicians at Sin Kang TCM are Singapore registered TCM practitioners and acupuncturists. They are licensed by the Traditional Chinese Medicine Practitioners’ Board (TCMPB) under the Ministry of Health and their registration details can be verified on the TCMPB website.

    是的,所有医生都经过认证。 您可以在我们的诊所或我们的网站上查看他们的资格和证书。

  • Q: Are we registered by MOH? 我们是由卫生部注册的吗?

    Sin Kang TCM is registered with TCM Practitioners’ Board (TCMPB) under MOH and insurance compatible with all insurance as long as you are under coverage for TCM. It will be great if you clarify with your insurance provider on the exact terms and conditions such as any cap or restrictions on your tcm coverage. Our policy for insurance claims is that all patients have to go through consultation and an issued diagnosis/memo is recommended as we can’t backdate this document, if necessary.

    SIN KANG TCM 注册于 MOH (卫生部) 下的 TCMPB (中医委员会)。只要您在中医承保范围内,张玲中医就可以与所有保险兼容。我们建议您与保险提供者了解确切的条款和条件(例如对您的中医承保额度有任何限制或条件)进行确认。我们的保险理赔政策是所有患者都必须经过医师看诊,并建议您在就诊当中和医师索取诊断证明。我们将不可以回溯任何诊断证明。

  • How does Traditional Chinese Medicine work? 中医如何发挥作用?

    TCM is based on theories about qi, a vital energy, which is said to flow along channels called meridians and help the body to maintain health. In acupuncture, needles puncture the skin to tap into any of the hundreds of points on the meridians where the flow of qi can be redirected to restore health. Treatments, whether acupuncture or herbal remedies, are also said to work by rebalancing forces known as yin and yang.

    中医治疗的基本理论之一是关于气的运行,气是一种生命能量,据说它沿着称为经络的通道流动,帮助身体保持健康。 在针灸中,针会刺破皮肤,进入经络上数百个穴位中的任何一个,在这些穴位中可以重新引导气的流动以恢复健康。 治疗,无论是针灸还是草药,据说也可以通过重新平衡阴阳的力量发挥作用。

  • Q: How long must I wait for confirmation after booking for an appointment? 预约后我必须等待多久确认?

    After making a booking, our receptionists will be in touch within 48 hours via confirmation email or whatsapp to confirm your appointment. For emergency appointments, kindly call in instead. Our details can be found here.

    预订后,请等待我们的工作人员通过电子邮件或 whatsapp 跟您确认您的预约。 如需紧急预约,请改为致电。 我们的详细信息可以在这里找到

  • Does TCM give MC?

    Many workplaces offer paid sick leave for medical certificates (MCs) provided by a TCM practitioner. They have complete freedom to do so. You should consult your employment contract or inquire about your company’s policies with your boss.

    Employers have the authority to recognize MCs issued by TCMPs registered under the Traditional Chinese Medicine Practitioners Act when giving paid sick leave to employees because TCM serves a complementary function in Singapore’s healthcare system.

  • Does Chinese medications prescribed come in packet sachets containing Chinese herbs which needs to be mixed with boiling water or as capsule/tablets form?

    Majority of our prescribed Chinese Medicine is in the form of packet sachets. We recommend mixing with honey for taste.

  • Are we registered by MOH? 我们是由卫生部注册的吗?

    Sin Kang TCM is registered with TCM Practitioners’ Board (TCMPB) under MOH and insurance compatible with all insurance as long as you are under coverage for TCM. It will be great if you clarify with your insurance provider on the exact terms and conditions such as any cap or restrictions on your tcm coverage. Our policy for insurance claims is that all patients have to go through consultation and an issued diagnosis/memo is recommended as we can’t backdate this document, if necessary.

    SIN KANG TCM 注册于 MOH (卫生部) 下的 TCMPB (中医委员会)。只要您在中医承保范围内,张玲中医就可以与所有保险兼容。我们建议您与保险提供者了解确切的条款和条件(例如对您的中医承保额度有任何限制或条件)进行确认。我们的保险理赔政策是所有患者都必须经过医师看诊,并建议您在就诊当中和医师索取诊断证明。我们将不可以回溯任何诊断证明。

  • I am not yet fully vaccinated, can I book an appointment or request a house visit? 我还没有完全接种疫苗,我可以预约或请求上门看诊吗?

    In light of the pandemic situation and compliance with authorities, a proof of vaccination will be required for entry to our premises. This applies to all staff, contractors and customers.

    鉴于目前疫情的情况,患者必须完全接种疫苗才能来到我们诊所获得治疗。我们的所有医师与治疗师也都在完全接种疫苗后才向病人进行治疗。

  • Are all physicians and therapists at SKTCM certified? 张玲中医 的所有医生都经过认证吗?

    Yes, all our physicians are certified.

    All TCM physicians at Sin Kang TCM are Singapore registered TCM practitioners and acupuncturists. They are licensed by the Traditional Chinese Medicine Practitioners’ Board (TCMPB) under the Ministry of Health and their registration details can be verified on the TCMPB website.

    是的,所有医生都经过认证。 您可以在我们的诊所查看他们的资格和证书。

  • Is My Personal Data Protected By PDPA In Singapore?

    Yes, you can be assured that we comply with all necessary PDPA regulations for our customers’ security.

    All Customers’ particulars obtained are solely for the purposes of completing services. We will seek consent from Customers should their particulars be used for purposes other than billing.

    For package holders in an ongoing relationship with the Company, personal data may be collected and used for future marketing activities. If you do not wish to receive further marketing and promotional materials and information from us, you may opt-out by writing in to ask@sinkangtcm.com.sg. Your request of withdrawal will take effect within 30 days from our received date.

  • Pain Management FAQ

  • Does TCM have any treatment that can help lessen the pain due to tumours pressing on nerves?
    We have seen very good results with pain management for stroke, cancer or tumor patients who undergo TCM treatment with us. TCM helps to improve and support existing hospital treatment plans by providing pain relief as well as emotional regulation through hormonal and constitution regulation. We have had more than 1 million patient visits to date and we would be happy to be able to provide better quality of life to patients in critical care.
    We recommend that you do a consultation with our registered physicians for a better understanding of your father’s body constitution and conditions in TCM totality prior to receiving recommendations for the specific tumor treatment plan that is tailored to him.
    Consultation should take 10-20 minutes in general and cost $30 for initial consultation and $10 for re-consultation. Your treatments may include (but not limited to) TCM medication, NO-PAIN Acupuncture Manual Tuina Manipulation etc. The treatments may be used by itself or as a combination.
    The exact treatment and its suitability will be advised upon consultation by our physicians.
  • Does acupuncture help with anxiety?

    Acupuncture has been shown in studies to be an effective anxiety therapy with fewer adverse effects than medicines.

    This is because acupuncture enhances the body’s natural feel-good chemicals while lowering the amount of stress hormones like cortisol.

     

  • Does Chinese medicine work for pain?

    Acupuncture is a technique that involves inserting very fine needles into your skin at certain locations on your body. Acupuncture, which is a crucial component of traditional Chinese medicine, is most typically used to relieve pain. It’s increasingly being utilized for overall well-being, including stress reduction.

  • Does TCM help with arthritis

    Osteoarthritis may be treated with Traditional Chinese Medicine, and numerous recent scientific studies have shown that acupuncture can provide substantial alleviation for arthritis.

     

    TCM and acupuncture can help you regain and preserve your range of mobility as well as ease the pain and inflammation associated with arthritis. Arthritis is a broad word for joint swelling and discomfort.

     

  • Does TCM treat Runner's Knee?

    Runner’s knee is treated with TCM by improving blood circulation to the knee joints and stimulating adjacent muscles. Acupuncture can be used to loosen up tight muscles around the knee joint or to induce the elimination of inflammatory materials within the joint directly.

  • Can Acupuncture Treat Tennis Elbow?

    Tennis elbow discomfort can be relieved with TCM acupuncture. TCM has been used to treat chronic pain and inflammation for many millennia.

    Overusing your forearm as a result of a repeated or vigorous exercise is the most common cause of tennis elbow. It might also happen when your elbow is banged or knocked. If the muscles in your forearm are stretched, small rips and inflammation can form around the bony bulge on the outside of your elbow (lateral epicondyle).

    Acupuncture has been proven to be effective at reducing such inflammation

  • Can scoliosis be cured by acupuncture?

    Acupuncture cannot cure or correct scoliosis, but can effectively reduce and relief the pain due to scoliosis.

    Muscle imbalances and postural asymmetry that might occur as a result of the spine curvature can cause musculoskeletal discomfort in many patients with scoliosis. Acupuncture can aid in the treatment of this discomfort and the restoration of normal mobility and function.

  • Can TCM cure gallstones?

    Gallstones respond well to acupuncture, which helps the gall bladder and liver reestablish their natural equilibrium. Gallstones have been successfully treated with Chinese medicine and Chinese herbal therapy for thousands of years.

  • Is acupuncture effective for sports injury?

    Acupuncture has been used to treat sports injuries such as lateral meniscus rupture, femoral acetabular impingement, ganglion cysts, and sports hernias as a helpful, noninvasive, and conservative therapy.

  • What are the benefits of TCM for sprained ankle?

    Acupuncture and TCM therapy of sprained ankles can help to minimize pain, edema, and healing time. Acupuncture promotes circulation, which reduces inflammation, and increases endorphin production, which relieves pain. One of the most frequent ailments is a sprained ankle.

  • Can acupuncture heal torn muscles?

    Acupuncture is effective in relieving the pain and issues associated with a muscular strain, but it does not address the problem of repairing the damaged muscle. Attempting to recover a strained muscle on your own can be harmful, since too much exercise might cause it to tear even more, exacerbating the injury.

  • Can acupuncture help a pulled hamstring?

    Acupuncture as a treatment for sports injuries, particularly hamstring strains, is a very effective approach for acute and chronic pain that produces outstanding results in a short period of time.

  • Can acupuncture heal torn ligaments?

    Acupuncture has lately been used to treat persistent ankle pain, especially ligament sprains, despite the lack of data. Despite being a distinct tissue than tendons and muscles, there is no reason why acupuncture would not help a ligament injury.

  • What is the difference between regular tuina and Sin Kang's Pain Relief Programme?

    The pain relief TCM programme is personalized to each customers’ individual needs and is specifically designed to target the root of each customers’ pain point. The Pain Relief TCM Programme may involve a consultation with our physicians to accurately determine to root of the problem, and may involve an acupuncture session. The hands on body manipulation will also involve different techniques to cater to each customers’ specific needs, rather than regular tuina to promote blood flow.

  • Q: I have a sciatica/slipped disc/other condition and would like to know what TCM treatments can I do/how can TCM help me/can I do TCM treatments? 我患有坐骨神经痛/椎间盘滑脱/其他疾病,想知道我可以做哪些中医治疗/中医如何帮助我/我可以做中医治疗吗?

    We have many patients sharing your conditions and yes, TCM treatments will be able to help you. Unlike western medicine, we do not treat patients based on western-diagnosed symptoms and illnesses. TCM treatments are generally holistic in nature and customised individually based on TCM theory. Therefore, the exact treatments are prescribed by our trained practitioners to suit your most recent body conditions. We cannot advise on the exact treatments until you are examined by the physician.

    We will be glad to help you book an appointment with our TCM physician [mention name of physician on duty or suitable physician] and he/she will be able to assess your condition.

    我们有很多患者都遇到了和你一样的情形,也治疗了很多这种个案。中医与西医不同,我们不会根据西医诊断出的症状和疾病来治疗患者。中医治疗注重的是身体整体的调和,并且是更具病人状况单独定制的。因此,我们训练有素的医生会根据您的最新身体状况开出确切的治疗方案。

    我们可以帮助您与我们的中医医师预约[提及值班医师或适当医师的名称],他将能够评估您的病情。

  • Q: My leg/arm/hand/head is sprained/twisted/hurts etc, what treatment should I do? 我的腿/手臂/手/头扭伤/扭曲/受伤等,该怎么办?

    We will be glad to help you book an appointment with our TCM physicians and he/she will be able to assess your condition. TCM treatments are generally holistic in nature and customised individually based on TCM theory. Therefore, the exact treatments are prescribed by our trained practitioners to suit your most recent body conditions. We cannot advise on the exact treatments until you are examined by the physician.

    我们可以帮助您与我们的中医师预约,他/她将能够评估您的病情。中医治疗注重的是身体整体的调和,并且是更具病人状况单独定制的。因此,我们训练有素的医生会根据您的最新身体状况开出确切的治疗方案。

  • Is it common to bruise after acupuncture?

    Acupuncture activates self-healing by stimulating specific areas on the body with small needles that penetrate the skin. Though the needles are exceedingly thin, they occasionally hit small blood vessels, resulting in a mild bruise. These injuries are usually painless. This is normal and the soreness or bruising may last several days then disappear entirely.

  • What are the Best TCM Therapies to Choose From?

    The most commonly used 6 Traditional Chinese Medicine Techniques are: Acupuncture, Moxibustion, Tui Na Massage, Cupping/Scraping, Chinese Herbs and Chinese Nutrition.

    There is no best TCM therapy to recommend, as it is all based on one’s body constitution. Each treatment is customised to restore the body’s balance and relieve the pain at its roots, and our experienced physician and therapists are able to advise on the best TCM therapy for any one individual.

  • Is Traditional Chinese Medicine Suitable For Chronic Pain?

    Traditional Chinese Medicine (TCM) has been shown to be useful in the treatment of pain in numerous studies. According to the National Institute of Health (NIH), it is revealed that acupuncture is especially effective for chronic pain such as back and neck pain, osteoarthritis/knee pain, and headache. It can help prevent migraines by reducing the frequency and intensity of tension headaches. The NIH research on chronic myofascial pain also found that TCM is both safe and effective when used alone or in conjunction with traditional psychosocial therapies.

  • How much is one session of Pain Relief Therapy?

    Our 60 minute session of Sprain and Injury Pain Treatment is at an affordable price of $136.

    We also provide customised treatments for individuals who experience chronic symptoms of pain (such as more than a month of repeated incidents).

  • How Can TCM Help with Pain Relief?

    We uses a combination of acupuncture, osteopathy, moxibustion as well as medication to help restore the body’s to a balance and relieve the pain.

    Although acupuncture initially was used for disease management, its use has evolved as a pain control modality.

    One experimentally well-documented mechanism for pain relief by acupuncture is the modulation of endorphin levels. Myofascial pain is relieved primarily by inactivating the source of pain. Acupuncture apparently alleviates the awareness of pain.

    Source: Ernst E, Pittler MH. The Effectiveness of Acupuncture in Treating Acute Dental Pain: a Systematic Review, Mayer DJ, Price DD, et al. Acupuncture Analgesia: Evidence for Activation of a Pain Inhibitory System as a Mechanism for Action. Advances in Pain Research And Therapy, Vol 1. Raven Press. NY, Travell JG, Simons DG. Myofascial Pain and Dysfunction. The Trigger Point Manual. Williams and Wilkens. Baltimore, MD. 1982.

  • Osteopathy FAQ

  • ​Is it possible to get rid of sciatica using an osteopathic treatment?

    Yes, it’s possible. The osteopath will use a variety of mild and calming technique approaches to open up parts of the spine to reduce pressure on a nerve, relax stiff joints and muscles producing referred pain, and open up sections of the spine to relieve pressure on a nerve.

  • ​Is it possible for TCM osteopathy to make you feel worse?

    It’s usual to have certain symptoms persist following physical therapy, including Osteopathic treatment, or to feel sore or exhausted. Symptoms might sometimes get worse before they get better, usually during the first 24-48 hours.

  • How effective is Osteopathy?

    Research has suggested that osteopathy is equally as successful in treating chronic back pain as regular medical care or physiotherapy, but that it may be able to reduce the need of pain medication.

    Source: A comparison of osteopathic spinal manipulation with standard care for patients with low back pain (https://pubmed.ncbi.nlm.nih.gov/10547405/)

    A prospective study of patients with chronic back pain randomised to group exercise, physiotherapy or osteopathy https://www.physiotherapyjournal.com/article/S0031…)

  • ​What is the difference between a physiotherapist and an osteopath?

    Physiotherapy focuses on the repair and rehabilitation of body parts that have been damaged by injury or sickness. Osteopathy treatment consists primarily of manipulating the body to re-align it. Physiotherapy is more active and exercise-based in nature, with the goal of increasing strength and range of motion.

  • ​What are some of the ailments that an osteopath can help with?

    Neck and back pain are two common problems addressed with osteopathy.

    Other conditions include: Sciatica.

    Colic.

    Migraines.

    Fibromyalgia.

    Irritable bowel syndrome (IBS)

    Chronic Fatigue.

    Plantar fasciitis

  • ​Is it true that osteopathy is effective?

    For good reason, osteopathy is frequently suggested for lower back pain issues. Its usefulness in providing relief has been proven in numerous research. In one study in Chicago, osteopathic treatments such spinal manipulation were compared to traditional medical procedures.

  • ​Is Osteopathy a Recognized Medical Specialty in Singapore?

    While chiropractors and osteopaths are not regulated in Singapore and called complementary and alternative medicine, all our physicians and therapists are licensed and certified under relevant government bodies, eg MOH.

  • ​Is chiropractic and osteopathic treatment the same thing?

    While a Chiropractor is primarily concerned with the spine, joints, and muscles, an Osteopath is also concerned with the rest of the body.

  • Will I experience pain during the treatment?

    There may be slight pain experienced during certain treatment techniques but it is important to tell your therapist if it is too painful or he/she can adapt the technique.

  • How many treatment sessions will I need?

    This is dependent on many factors, including the severity of your conditions and your body’s response to the treatment.

  • How much does one session of osteopathy costs?

    Our Osteopathy Bone Adjustment session will set you back $136 (60 minutes)

    Our Osteopathy and Myofascial Release, will set you back $168 (60 minutes)

  • ​How frequently should you visit an osteopath?

    Patients who merely wish to keep their symptoms at bay may find that having an appointment every 3 to 4 weeks is sufficient. Some people schedule appointments with their osteopath every 5 to 6 weeks.

  • TCM Facial Program FAQ

  • What does acne on the forehead mean, according to TCM?

    The Heart, Small Intestine, and Liver systems are mostly represented on the forehead. The heart and the small intestine have a paired connection in TCM, and hence are intimately linked. Internal heat created by the heart and liver system causes acne on the forehead.

  • Does facial acupuncture really work?

    Facial acupuncture may take as much as 5 to 15 years off your face, with effects visible after as few as a single treatment (or maybe more.)

    The benefits of facial acupuncture may include:

    Wrinkles can be reduced or removed and fine lines can be smoothened out. Eye bags can be removed, jowls can be firmed, puffiness can be decreased, drooping eyelids can be elevated, and double chins may be reduced.

  • What are the benefits of facial acupuncture?

    Facial Acupuncture can help make the skin seem younger, smoother, and healthier in general.

    Facial acupuncture, unlike other invasive injection techniques, targets not just indications of ageing but also the skin’s general health.

  • Can acupuncture lift eyelids?

    Facial Acupuncture can help minimize wrinkles, fine lines, age spots, and drooping eyelids.

    We recommend facial acupuncture treatment plans of 3 or more sessions, as well as follow-up sessions to maintain the effects.

  • How does facial acupuncture work?

    The needle used by the facial acupuncture that is applied to your face will cause a positive micro-trauma in your skin. This positive trauma sends signals for your skin to increase the blood flow to the affected areas and naturally produce collagen. The increase in blood and oxygen to your face will not only help your skin repair itself, but many patients have found the treatment to be incredibly relaxing!

  • What is facial acupuncture?

    Facial Acupuncture is a cosmetic therapy that is based on traditional acupuncture. A variety of benefits of facial acupuncture include a reduction in acne and fine wrinkles, as well as an increase in general skin texture. Facial acupuncture might be the answer if you’re seeking a potent anti-ageing therapy with few side effects.

  • Is facial acupuncture different from cosmetic acupuncture?

    While facial acupuncture can refer to the treatment of acupuncture points on the face for a variety of health and wellbeing issues, cosmetic acupuncture is acupuncture used for aesthetic reasons.

  • How long does cosmetic acupuncture effects last?

    Results may last years with regular maintenance treatments. Maintenance treatments are recommended to be done every 4 to 8 weeks for the best results.

  • Can acupuncture help with sagging skin?

    Cosmetic acupuncture is perfect for aging skin. Since those micro-traumas help your skin produce collagen and elastin, skin will look more filled out and youthful.

  • Is facial acupuncture painful?

    The needles may appear sharp and scary, but they aren’t actually painful. Acupuncture needles are very fine and thin, comparable to a mosquito’s bite, which most people don’t feel either. As such, most people feel almost no pain when they are inserted!

    In fact, most of our customers left feedback saying they found acupuncture very soothing and relaxing. In certain cases, there might be just a tinge of soreness, which is due to the muscles being activated to stimulate blood flow. The soreness usually goes away very quickly.

  • Do acupuncture points for wrinkles exist?

    Sometimes wrinkles correspond to acupuncture points on the face, which can be needled for their location and not necessarily for their function, Other times, it’s possible to needle the wrinkles themselves to release stagnation, even if they are not on standard acupuncture points.

  • Weight Management Program FAQ

  • How can acupuncture help with weight loss?

    Acupuncture can aid weight reduction by controlling hormone production, increasing metabolism, improving digestion, lowering inflammation, suppressing hunger, reducing water retention, and optimizing other biological systems linked to obesity and weight loss.

  • Does acupuncture help stretch marks?

    While striae are difficult to entirely eliminate, acupuncture can assist to decrease the appearance of stretch marks by promoting fresh skin regeneration. When paired with topical healing oils and systemic nutraceutical nutrition, the benefits can be much more dramatic.

  • Can dampness lead to weight gain?

    Excess “dampness” in the body is the most prevalent cause of weight gain. When food consumption, digestion,  absorption and transportation are not balanced, “dampness” builds in the body, according to TCM principles.

    It is only when the intake and outflow of food is balanced, then excess “dampness” will stop accumulating.

  • What is the price for TCM Slimming Programme

    The final price ultimately depends on one’s condition, and starts from S$136.

  • How does Chinese medicine treat obesity?

    TCM mostly employs “heat-releasing” and “dampness-cleaning” medications to prevent and cure obesity-related metabolic illnesses, as well as to enhance glucose and lipid metabolism, as well as to reduce inflammation.

  • ​Is TCM effective for weight loss?

    Traditional Chinese Medicine (TCM) helps you lose weight in a natural and holistic approach, rather than through crash diets and intense activities. TCM can assist you in losing weight by accelerating your body’s natural metabolism.

  • ​How does TCM improve weight loss?

    “TCM seeks to eliminate moisture in order to efficiently lose weight. People who want to lose weight quickly and burn fats can follow a TCM dampness diet.

    This diet encourages people to eat more bitter and sour foods with a strong scent and flavor, while cutting back on sweet, salty, and high-fat foods. The former set of foods aids in appetite control and digestion, whilst the latter causes you to acquire weight more quickly.”

  • Is it normal to have bruising after acupuncture?

    Acupuncture activates self-healing by stimulating specific areas on the body with small needles that penetrate the skin. Though the needles are exceedingly thin, they occasionally hit small blood vessels, resulting in a mild bruise. These injuries are usually painless. This is normal and the bruise may last several days then disappear entirely. It’s uncommon to bruise, but does occur occasionally, depending on the patient.

    If bruising occurs, apply a thin piece of potato to the bruised area as you would with a cucumber during a facial.

  • What Chinese herb can help you lose weight?

    Ginseng, which is commonly used in traditional Chinese medicine, has been shown to help with weight loss, slow down fat absorption, and interfere with fat production.

  • Is it true that Chinese tea helps you lose weight?

    Yes, chinese tea includes numerous beneficial components such as caffeine, tea polyphenol, and tea pigment, which can aid digestion and increase metabolism, among other things, to assist the user in losing weight. In comparison to other weight-loss products, it has essentially no negative effects.

  • What organ helps you lose weight?

    The liver plays a critical role in your health, metabolism, and ability to lose weight, burn fat, and detoxify your body.

  • Sports Conditioning Program FAQ

  • Can acupuncture heal torn ligaments?

    Acupuncture has lately been used to treat persistent ankle pain, especially ligament sprains, despite the lack of data. Despite being a distinct tissue than tendons and muscles, there is no reason why acupuncture would not help a ligament injury.

  • Can professional athletes use acupuncture?

    Yes, and many retired players are now reported to have been using acupuncture during their playing days. Acupuncture was utilized by retired players like Kobe Bryant, Shaquille O’Neal, Steve Nash, Jason Kidd, Charles Barkley, Yao Ming, Grant Hill, Jeff Hornacek, and Kevin Johnson to aid their rehabilitation during their playing days.

  • Does TCM treat Runner's Knee?

    Runner’s knee is treated with TCM by improving blood circulation to the knee joints and stimulating adjacent muscles. Acupuncture can be used to loosen up tight muscles around the knee joint or to induce the elimination of inflammatory materials within the joint directly.

  • Can Acupuncture Treat Tennis Elbow?

    Tennis elbow discomfort can be relieved with TCM acupuncture. TCM has been used to treat chronic pain and inflammation for many millennia.

    Overusing your forearm as a result of a repeated or vigorous exercise is the most common cause of tennis elbow. It might also happen when your elbow is banged or knocked. If the muscles in your forearm are stretched, small rips and inflammation can form around the bony bulge on the outside of your elbow (lateral epicondyle).

    Acupuncture has been proven to be effective at reducing such inflammation

  • Is acupuncture effective for sports injury?

    Acupuncture has been used to treat sports injuries such as lateral meniscus rupture, femoral acetabular impingement, ganglion cysts, and sports hernias as a helpful, noninvasive, and conservative therapy.

  • What are the benefits of TCM for sprained ankle?

    Acupuncture and TCM therapy of sprained ankles can help to minimize pain, edema, and healing time. Acupuncture promotes circulation, which reduces inflammation, and increases endorphin production, which relieves pain. One of the most frequent ailments is a sprained ankle.

  • Can acupuncture heal torn muscles?

    Acupuncture is effective in relieving the pain and issues associated with a muscular strain, but it does not address the problem of repairing the damaged muscle. Attempting to recover a strained muscle on your own can be harmful, since too much exercise might cause it to tear even more, exacerbating the injury.

  • Can acupuncture help a pulled hamstring?

    Acupuncture as a treatment for sports injuries, particularly hamstring strains, is a very effective approach for acute and chronic pain that produces outstanding results in a short period of time.

  • Is acupuncture effective for sports injury?

    Acupuncture has been used to treat sports injuries such as lateral meniscus rupture, femoral acetabular impingement, ganglion cysts, and sports hernias as a helpful, noninvasive, and conservative therapy.

  • What are the benefits of TCM for sprained ankle?

    Acupuncture and TCM therapy of sprained ankles can help to minimize pain, edema, and healing time. Acupuncture promotes circulation, which reduces inflammation, and increases endorphin production, which relieves pain. One of the most frequent ailments is a sprained ankle.

  • Can acupuncture heal torn muscles?

    Acupuncture is effective in relieving the pain and issues associated with a muscular strain, but it does not address the problem of repairing the damaged muscle. Attempting to recover a strained muscle on your own can be harmful, since too much exercise might cause it to tear even more, exacerbating the injury.

  • Can acupuncture help a pulled hamstring?

    Acupuncture as a treatment for sports injuries, particularly hamstring strains, is a very effective approach for acute and chronic pain that produces outstanding results in a short period of time.

  • Can acupuncture heal torn ligaments?

    Acupuncture has lately been used to treat persistent ankle pain, especially ligament sprains, despite the lack of data. Despite being a distinct tissue than tendons and muscles, there is no reason why acupuncture would not help a ligament injury.

  • Tuina FAQ

  • Are babies suitable for TCM?
    Yes, paediatric Tui Na for babies, toddlers and children is a combination of massage, acupressure and other forms of body manipulation; it works by applying pressure to acupoints, meridians and groups of muscles or nerves to remove blockages that prevent the free flow or circulation of qi and blood.
  • Can tuina help with Frozen Shoulder?

    Tuina therapy is proven to relieve muscle tightness, and this type of massage is popular among patients suffering from frozen shoulder.

  • How much does one session usually cost?

    Our normal Tuina Massage is $68/hour.

    We also offer a personalized pain relief TCM programme for $136.

  • What is the difference between regular tuina and Sin Kang's Pain Relief Programme?

    The pain relief TCM programme is personalized to each customers’ individual needs and is specifically designed to target the root of each customers’ pain point. The Pain Relief TCM Programme may involve a consultation with our physicians to accurately determine to root of the problem, and may involve an acupuncture session. The hands on body manipulation will also involve different techniques to cater to each customers’ specific needs, rather than regular tuina to promote blood flow.

  • ​What am I going to do after tuina?

    Rest after a Tui Na massage. Your body will undergo a rebalancing after a Tui Na massage session as it responds to the treatment.

    Exercise that is too strenuous should be avoided. Avoid excessive exercise for several hours following the treatment to keep your body in rest state.

    Reduce your stress levels.

    Drink plenty of water.

  • ​Is it okay if I take a bath after tuina?

    After Tui Na, take a glass of warm water and refrain from taking a cold shower for at least an hour. Soreness, slight skin redness, and edema are common in the days following therapy.

  • Is there a distinction between tuina and massage?

    Tui Na, unlike Western massage treatments, works with the body on a deeper, energy level, rather than only the muscles, bones, and joints. Tui Na practitioners use their hands to feel the client’s energy and then manipulate the flow and distribution of that energy during the session.

  • Q: How long does a TCM tuina session usually last?

    Each tui na session normally lasts for about 60 minutes, with about 30 to 40 minutes dedicated to the neck, back, and shoulders. The remaining time will be used to massage the limbs and head to ensure a well-balanced massage therapy session.

  • Does tuina have any side effects?

    After tui na treatment session, it is normal to experience soreness, swelling, and skin redness. These symptoms will slowly dissipate over the next few days.

  • Do I have to come back for follow-ups?

    You are recommended to follow up with the treatment at least once every week to prevent relapse so that we can treat the illnesses for long-lasting relief and better overall health.

  • Can I do tuina when I have sprains?

    Yes, you can do a Tuina treatment for sprains. Tuina can help to relieve muscle sprains or strains, by enhancing the blood circulation of the affected area. We recommend you to seek a formal diagnosis from our physicians before starting any Tuina treatment.

  • Women's Health Program FAQ

  • Are babies suitable for TCM?
    Yes, paediatric Tui Na for babies, toddlers and children is a combination of massage, acupressure and other forms of body manipulation; it works by applying pressure to acupoints, meridians and groups of muscles or nerves to remove blockages that prevent the free flow or circulation of qi and blood.
  • ​When it comes to fertility acupuncture, where do the needles go?

    Needles will be placed on the lower belly at times, but they will also be utilized on vital spots on the legs, feet, hands, and arms. Auricular acupuncture points, which are sites on the ear that have a relaxing effect, are also frequently used.

  • How long does it usually take to become pregnant after starting acupuncture?

    Acupuncture takes a few months to help a lady become pregnant naturally, depending on one’s constitution. Natural conception can be accelerated if both the father and the woman undertake lifestyle and dietary modifications. Taking Chinese fertility herbs can help speed up acupuncture treatment.

  • ​How often should I have acupuncture treatments?

    Your acupuncturist will customize treatments to your needs, but 1–3 appointments per week are usually recommended. After the first, each session can run up to an hour, with a 20–40-minute needle sessions followed by a conversation period to keep your acupuncturist up to date.

  • How does TCM improve fertility?

    Some people may be able to conceive naturally without the use of invasive surgeries or hormonal medicines if TCM helps with infertility disorders including lowering inflammation or increasing blood circulation and reproductive organ functions.

  • Does TCM help with PCOS?

    Women with PCOS have claimed that weekly acupuncture sessions at TCM clinics improve ovulation, improve BMI, lower LH, estrogen, and testosterone levels, promote ovulation reaction, and effectively shorten menstrual cycles.

  • Are there Chinese herbs I can consume to improve fertility?

    The herb Tribulus (刺蒺藜), which is also used in Chinese medicine, can help both male and female fertility. Tribulus may aid in the normalization of the cycle and the creation of predictable ovulation in women with irregular ovulation, particularly those with PCOS.

  • Lianhua Qingwen Jiaonang FAQ

  • What is the recommended dosage for children?

    We recommend to children to consume half the recommended adult dosage.

    The recommended adult dosage is 4 capsules x 3 times a day.

    Note: 1 box contains 24 capsules and will be sufficient for a child for 4 days.

  • Can Lianhua Qingwen Jiaonang cure COVID-19?

    We cannot validate this claim as we believe there is insufficient evidence to conclude this. Within Singapore, Lianhua Qingwen Jiaonang capsules are not approved by HSA to treat or alleviate symptoms of COVID-19, and such claims are disallowed. However, the US Health Agency did say that Lianhua Qingwen Jiaonang can help COVID-19 Patients recover faster, and the manufacturer themselves Yiling is continuously conducting studies to support the efficacy of Lianhua Qingwen capsules in COVID-19 treatment.

  • Does this product contain gluten?

    We are pleased to advise there are no added gluten in the formulations of Lianhua Qingwen Jiaonang.

  • Is this product suitable for vegetarians and vegans?

    Yes, Lianhua Qingwen Jiaonang is suitable for vegans and vegetarians.

  • Where can I find this product in Singapore?

    All Sin Kang TCM products are available at all Sin Kang TCM Clinic outlets in Singapore, and can be ordered online. Expect delivery within 3 to 7 working days.

  • It is safe for pregnant women and children?

    Our Lianhua Qingwen Jiaonang are not advisable for pregnant women and children under four years of age to consume.

    Children aged 4 to 18 years are recommended to consume half the recommended dosage of adults.

  • How to store the product?

    The shelf life of an unopened packet of Lianhua Qingwen Jiaonang is 3 years, and it must be kept in a cool and dry place and away from direct sunlight. Storing it at room temperature is perfectly fine.

  • When should I consume this product?

    Consume this table 3 times daily after meals. Recommended 4 capsules per dose. You will maximize benefits by taking it consistently.

  • TCM Skin Programme FAQ

  • Does acupuncture get rid of scars?

    Acupuncture may do more than only relieve stress in the body; it turns out that this needling therapy can also improve skin circulation and regenerate tissue and collagen, reducing the appearance of acne scars on the face and body.

  • Is acupuncture good for your face?

    A variety of benefits of facial acupuncture include a reduction in acne and fine wrinkles, as well as an increase in general skin texture. Facial acupuncture might be the answer if you’re seeking for a potent anti-aging therapy with little side effects.

  • What triggers eczema, according to TCM?

    According to Chinese medicine, any skin issue is an indicator of a yin-yang imbalance in the body. The yin and yang philosophy aims to achieve a harmonic balance between these two polar opposites within the body.

  • Does TCM help eczema?

    Traditional Chinese Medicine (TCM) is suitable for patients who are looking for a natural cure to eczema. It’s also suitable for people with eczema who have severe food allergies or asthma. We hope to be able to treat patients before they resort to steroid medication.

  • What causes Eczema?

    Traditional Chinese Medicine (TCM) says that the main causes of eczema are Wind-Dampness-Heat. People with an irritable body constitution who have poor eating habits, particularly those who overeat spicy, pungent, oily meals, are more likely to have their Spleen and Stomach weakened.

  • Is TCM Safe?

    Yes, there is a growing body of reliable evidence demonstrating that acupuncture and TCM are safe and helpful for the treatment of a variety of ailments. Many people believe TCM is fully safe and has no negative effects because of its comprehensive approach to therapy and prevention. However, while this is natural, it is not always the case. It may cause more harm than good if not utilized properly or performed by a registered TCM clinic in Singapore.

    Do alert your physician if you may be pregnant as there are some treatments deemed unsuitable for pregnant patients.

  • What TCM organ is related to eczema?
    Eczema is a skin condition associated with the functioning of the lungs, stomach, the heart and the blood.
  • Is TCM good for acne?
    Acne can be treated with acupuncture in both adults and children. It is especially beneficial for people who have tried traditional acne treatments such as anti-acne cleansers, spot creams, and prescription medication, since TCM improves their efficacy.
    Acne can be caused by a number of internal imbalances, according to TCM. Each sort of imbalance has its own set of symptoms and indicators, such as pimple form and appearance, body locations where pimples appear, and so on.
  • What causes dry skin TCM?

    Endogenous dryness is caused by a lack of bodily fluid and is linked to yin deficit. Because bodily fluid and blood may turn into each other, a lack of blood promotes dryness as well.

    To treat dryness, herbs have long been utilized in Chinese beverages and soups. Maidong (dwarf lilyturf), mulberry leaves, and lily seeds are the simplest to come by, according to Wang. He highly suggests qingzao jiufei tang, a TCM recipe that literally translates as “soup that counteract dryness and moistens the lungs.”

  • Can acupuncture help with acne scars?

    A small needle punctures the skin during an acupuncture treatment. With an enhanced wound healing response, the body reacts swiftly. This might help with scarring, such as acne scars.

  • Toggle Can cupping help with acne?

    Regular face cupping and facial acupuncture treatments can assist a lot with a number of skin disorders (including acne symptoms) because they increase blood flow to the region, which promotes healing.

  • Can acupuncture remove dark spots?

    Acne, dark spots, and redness can all be reduced with acupuncture. There are no scars, no downtime, and no negative side effects (other than a more tranquil state of being).

  • What organ is connected to the lips?

    The Spleen.

    The Spleen’s function: food digestion and nutrient absorption, blood and energy creation, and blood vessel maintenance; related to the muscles, mouth, and lips; also involved in thinking, learning, and remembering.

  • Does face cupping work?

    Is it true that face cupping is effective?

    Face cupping, in a nutshell, is effective! Many people who use it report that their skin’s texture, clarity, puffiness, and elasticity have improved. It’s also a fantastic method to unwind and unwind. Face cupping works by increasing circulation in the skin and muscles of the face by sucking them together.

  • Delivery & Refunds

  • Are our prices inclusive of GST?

    Please note that our business is GST registered and we charge GST on our products and shipping.

    You may check if the prices indicated on our shop are indicated as before GST or after.

     

  • What should I do if there are missing or defective items in my order?

    If you had to go through this, we’d like to sincerely apologize and please be assured to we’d like to rectify the situation as best as we possibly can. Please contact us via email, and we will respond as soon as possible.

    Email us at products@sinkangtcm.com.sg

  • Do you make deliveries on weekends and Public Holidays?

    If your order was placed during normal business hours (Monday through Friday, 9 a.m. to 6 p.m. excluding holidays), your order should arrive as follows:

    Standard Delivery: within 2 – 5 days of placing the order (ie if you placed the order on Monday, your order may arrive soonest on Wednesday).

    Same Day Delivery, before 2pm: on the same day, before 6pm.

    Same Day Delivery, after 2pm: on the next day, before 6pm.

     

     

    For weekend and public holidays, we regret to inform that we are unable to fulfill any same-day delivery orders. Alternatively, you may arrange for a pickup from one of our outlets.

  • What are the delivery and self-collection options?

    Our shipping solutions are straightforward and adaptable to your specific requirements. Please let us know if you require special requests to accommodate your schedule, and we will try our best to accommodate you.

    Delivery options that we currently offer in Singapore are:

    Standard Delivery: $3.99 (expect arrival within 2 to 5 business days)

    Same Day Delivery: $13.99 (for orders placed before 2pm Singapore time, expect arrival before 6pm. For orders placed after that, expect arrival on the next day)

     

    International Shipping options are currently not supported. Please get in touch with us via email for special requests.

     

    Our business days are: Monday – Friday. 9am – 6pm

    Do note: Our clinic operating hours are Sunday – Saturday, 10am – 9pm. Open on public holidays, except for Chinese New Year.

  • How do you ensure my items are in good condition before it reaches me?

    We inspect our orders at three key phases along the fulfillment process:

    Stage 1: Receiving the products at our warehouse;

    Stage 2: Packing and dispatching your order for delivery

    Stage 3: When your item is picked up and delivered to you

     

    Because we want your shopping experience to be straightforward and pleasurable, we are committed to preventing damaged goods from occurring.

  • How do I read the expiration date on my product?

    We inspect every bag that enters our facility, but we understand how frightening it is to receive a bag that appears to be out of date. While many of our products are labeled as DD-MM-YY, most American brands are labeled as MM-DD-YY. Look for a county of origin or an American flag to see if your brand is from the United States.

    For products originating from China, the date of manufacture will be stated on the product. For the exact shelf life or expiry date, please write in to our email for further information if it is not indicated on the product or on our website.

    For products originating from Korea, both the date of manufacture and date of expiry will be stated on the product packaging.

     

    If you have any further questions or are unsure, please contact us by live chat or email.

  • Can I request for same-day or time-specific deliveries?

    Yes, our shipping options are designed to be simple and flexible to suit your needs.

    Same-day will be fulfilled under our Same Day Delivery option (+$15) from Monday to Friday between 9am -6pm.

     

    As of now, our website does not offer an option for time-specific deliveries. If you require time-specific deliveries, do confirm with us on the arrangement via email to work out a method of delivery.

     

  • Can I self collect my order instead?

    Yes, of course. You may reach out to us to set up an appointment so that we can have someone available to attend to you. Do make sure you have the proof of purchase and appointment confirmation with you.

    Find the locations of our outlets nationwide here.

    Our clinics are open Monday to Sunday, 10am – 9pm and open on public holidays, excluding Chinese New Year.

  • What time will my delivery arrive?

    Standard delivery options will arrive within 2 – 5 working days. (ie if you place your order on Monday, it should arrive earliest on Wednesday)

    Same day deliveries are only valid for orders placed on weekdays before 2pm. Same day deliveries will arrive before 6pm.

     

  • What if I’m not at home?

    Our delivery partners will attempt to reach you at the contact number that you’ve submitted. If no one is present or contactable for further instructions, your package will be left at the riser, door, gate or security. If other arrangements are preferred, you should leave us a note before your package is dispatched.

     

  • I missed my delivery because the address or contact information I gave was incorrect or the driver was not granted access due to my residential security. What should I do?

    The package will be returned to our fulfilment center. You may arrange an appointment with us to pick it up or redeliver for a fee of $7. We strongly recommend you to ensure the accuracy of shipping option, address and contact information submitted to ensure a pleasant fulfillment experience.

  • I haven’t received my parcel. What should I do?

    We’re sorry if you’re experiencing this. If you have the order number from your confirmation email, you may drop us an email and we will be glad to run a check for you.

    You may also contact us at products@sinkangtcm.com.sg
  • Can I track my orders?

    We are working on this right now. Our orders are always shipped between 3-7 working days. If you need to know the status of your order, do reach out to us and we will assist you promptly.

  • Do you accept direct exchange?

    We are unable to provide a direct exchange, but you may submit a request to return the old item and place a separate order for the new item on the web store. This procedure ensures that your new item arrives in the quickest possible time, while we inspect the condition of your returned item..

  • Can I return my purchase?

    We’re sorry that you feel this way regarding your purchase.

    Currently, we do not accept returns on purchases, but we’re open to hearing about the situation and providing a suitable remedy as much as possible. Do reach out to us at products@sinkangtcm.com.sg for such appeals.

  • Do you ship internationally?

    We are not shipping internationally right now.

    We are based in Singapore and currently only ship locally.
  • How long does it take for the refund to be processed?

    After you submit your return request, a member of our Customer Care team will contact you within three business days to schedule an appointment. For the time being, we do not accept walk-ins.

  • Hair Growth Program FAQ

  • Is acupuncture effective for treating androgenic alopecia?

    Those with androgenetic alopecia who have sparse hair can benefit from acupuncture treatments at the Baihui and Sishencong points on their scalps, which open blocked meridians, enhance blood flow and metabolism around the head, nourish the hair, and encourage hair growth.

  • What acupuncture points are used to promote hair growth?

    Wangu (GB12) Wangu can help with issues like headaches and hair loss.
    (EXTRA 5/M-HN-9) Taiyang Utilizing tai yang to relax the mind and lower stress levels can help stop hair loss.
    Fengchi (GB20) The neck and head’s blood circulation can be enhanced via feng chi.

  • Can you regrow hair with acupuncture?

    Regular acupuncture can promote the passage of qi and blood to the scalp, which will promote hair growth. Chinese medicines have been used to combat hair loss for hundreds of years. There is one herb in particular that has a reputation for treating alopecia.

  • Does scalp acupuncture have any effect?

    For the treatment of both acute and long-term central nervous system diseases, it has been demonstrated to be the most successful method. With only a few needles, scalp acupuncture frequently has astonishing effects and usually leads in instant recovery. It might sometimes only take a few seconds to a minute.

  • Can you really reverse hair loss?

    Whether your hair loss is due to hormones or an autoimmune illness, regrowing your hair with TCM treatments and dietary changes is achievable if you begin early.

  • How does TCM cure hair loss?

    TCM believes that blood deficiency is the primary cause of hair loss. Hair will grow well if the body has enough blood, and the spleen and liver are in charge of the body’s blood supply. Healthy hair growth and shine are aided by a healthy spleen and liver. TCM treatments can help to nourish spleen and liver health to promote hair growth.